Terms & Conditions

Terms and Conditions

TERMS & CONDITIONS

  1. Jurisdiction

Our terms of trade are subject to Australian law. Should any application or claim be made from outside of Australia such proceedings will be transferred to Australian jurisdiction. Australian consumer law will be the sole legislative device under which we operate, save for specific legislation operating in Australia. Our primary jurisdiction is Queensland however we are also bound by legislation of the Commonwealth of Australia. No other law, be it legislature or precedent, will apply to us as a distributor.

  1. Acceptance

If you continue to use this website beyond this screen you will be considered to have provided an irrevocable acceptance to the following terms and conditions.

  1. Definitions
  2. The terms “us” and “we” refer to the company trading as D-Still.
  3. The “purchaser” is any party placing an order through this site. The purchase is considered effective as at the time of confirming your order, following which payment will need to be made.
  4. “Individual” refers to any person or entity.
  5. “Distributor” means we facilitate your purchase from the manufacturer. We liaise directly with manufacturers to source products and make them available to you. We have no contribution in the manufacture of any product.
  6. Distribution

We have no responsibility as a manufacturer and will only be liable for claims arising from the distribution of products purchased. While our best endeavours are made to ensure the products, we distribute are of the highest standard, we provide no warranty, guarantee or undertaking that the products distributed by us are suitable for your individual requirements.

  1. Shipping & Delivery

All orders will be dispatched within 24hrs of payment received. (excluding weekends and public holidays). As per our no breakages guarantee policy, to click here to view further details. Care will be taken to ensure the timely and safe arrival of your order, however if you aren’t satisfied with your order please contact us at customer.service@dstill.com.au.

All orders will be shipped to the address provided by you. If those details result in the shipment being returned to us as undeliverable, shipping and handling fees paid by you at the time of purchase will have been exhausted. You will bear the sole financial responsibility for ensuring the purchase is delivered to you by the provision of an alternate delivery address or arrangement.

All orders will be shipped from Australia. If you are making a purchase from outside of Australia any import taxes, fees, duties or other monies payable in respect of customs will be your sole responsibility.

International customers might have to pay a custom or import duty fee. This will be charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges, as we have no control over these charges and cannot predict what they may be. For information, please contact your local customs office.

  1. Product Availability

While we do take care in providing products to you, we cannot guarantee product availability at all times. You will be notified within 24 hours if the purchase made by you is not available for distribution pending product availability. We covenant to take all reasonable steps to ensure any product is made available within a reasonable time, however we are ultimately bound by the manufacturer’s ability to provide the product. We will keep you informed while your purchase is pending.

Once we are aware that a product is no longer available for distribution, we will update our website. There may be a short delay between our stock being exhausted and the website being updated, and we appreciate your patience in these circumstances. We will liaise directly with you should this be the case.

  1. Returns, Refunds & Exchanges

We have carefully selected our products for sale, however if your product/s are damaged or faulty upon delivery, we will happily provide you with a full replacement. This doesn’t happen often, but accidents in transit do sometimes happen.

Please contact us within 48hrs via customer.service@dstill.com.au or call us on 1800 001 028 to speak to our friendly team.

In the event you have purchased the wrong product or are unhappy with your choice/s we offer a product exchange for the same value or a full refund.  However, all delivery fees incurred are the sole responsibility of the consumer.  At D-Still we pride ourselves on delivering the lowest possible prices and are unable to absorb delivery charges.

  1. Your Information

Any information provided to us by you may be recorded. D-Still respects the privacy of its customers and as such any identifiers of the purchaser will not be released collectively. While it is not our intention to collect and retain your personal information,

  1. Advice

The contents of this website are for retail purposes only and do not provide any specialist advice. You may elect to obtain personalised professional advice as to any prospective purchases prior to making a purchase. This advice may extend to financial advice, professional standards or any other relevant area of law. Any statements, attestations or recommendations made within the site are for general consumption only and do not apply to your individual circumstances.

  1. Payment

We take great care in processing the payment of each transaction and as such we recommend PayPal or credit card as the preferred methods of payment. While all reasonable steps are taken to ensure the confidentiality of the purchaser, including but not limited to specific payment details, we make no guarantees to the security of electronic payment and hold no liability in any issue arising as a result of electronic payment made to us.

  • All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax)
  • We accept the following payment options:
    • Visa
    • Mastercard
    • American Express
    • Paypal (View Further Information)
    • Afterpay (View Further Information)
    • Apple Pay (View Further Information)
    • Zip Pay (View Further Information)
  • We use ‘Stripe’ as our secure payment platform to process all credit card payments. (View Further Information)
  1. Website Disclaimer

In order that we may improve our website cookies are used to monitor traffic. We warrant not to deliberately distribute any information obtained from such devices.

We are not responsible to any party for any loss incurred in relation to use of this website. Your use of this site is at your own risk.

We make no warranties, representations, guarantees, undertakings or covenants, express or implied, of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law, subject to jurisdictional requirements.

We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.

To the extent permitted by the laws of the jurisdiction we trade from, we exclude all liability for any loss or damage (including but not limited to indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.

Copyright

This website is the copyright property of www.dstill.com.au . All items on this site including texts, graphics, logos, images, supplier information are our property. You may not distribute or reproduce any of this this without written permission. Visitors may copy and download materials for non-commercial or private use only. This site is governed by Australian and International copyright laws.

Privacy Policy

We are committed to protecting the privacy of your personal information at all times. We will however collect and use your personal information from time to time. This privacy statement outlines our use of your personal information and the policies that relate to them.

We reserve right to change our privacy policy at any time without any notice or liabilities to you. Changes will be effective immediately upon publication.

All information is kept private and is not collected for any purpose other than for the administration and fulfillment of your purchase.

Acknowledging this privacy statement bounds your consent when using this site. This statement forms part of the terms and conditions which govern your use of this website.

Use of personal information

By accepting our terms and conditions your personal information may be used for our collection and use. Information may include name, email addresses, phone numbers, address. By collecting your personal information, we may use your details in association with our products and services we offer to you; newsletters; general promotional information or material; loyalty programs; activities; product and service information you may be interested in; internal research. You may unsubscribe at any time by following the links on email communication or by emailing us direct on customer.service@dstill.com.au

Linked Websites

This site may contain links to other third-party websites. D-Still Pty Ltd does not take responsibility for those sites; you will not be covered by any of your terms and conditions or privacy statements. Should you choose to your third-party websites, do so at your own risk.

Pricing

We offer accurate up to date pricing; however, we do reserve the right to change our prices and delivery charges at any time. If you require bulk orders or a personalised product, please contact us direct for a quote at customer.service@dstill.com.au

All items are quoted in Australian Dollars including GST. Prices exclude delivery/freight/postage and handling charges, which prior to full payment are quoted based on your delivery location.

Payment Options

Payments are required in full at the time of purchase. We have the following methods to complete your transaction; Credit card- Visa, MasterCard, American Express, PayPal, Zip Pay, Apple Pay, AfterPay and Bank Transfer. Orders paid by bank transfer will only be processed once payment has been confirmed. We use a secure online payment system to ensure the utmost confidence when purchasing from our website.

All credit card purchases are made through the PayPal secure payment facility. The service uses a Secure Sockets Layer (SSL) protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. In the unlikely event that you believe any unauthorised use of your credit card has occurred, please immediately notify us by email and contact your bank directly.